Frequently Asked Questions

 

Orders

 

 

How long does it take to process my order?

 

All orders are processed within 1–3 business days. During new releases or high-demand periods, processing times may be slightly extended.

How can I track my order?

 

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after dispatch.

Can I change or cancel my order?

 

If your order has not yet been processed, we may be able to assist. Please contact us as soon as possible. Once an order has been dispatched, changes or cancellations cannot be made.

Shipping

 

 

Where do you ship from?

 

All orders are shipped from the United Kingdom.

Do you ship internationally?

 

Yes. We ship worldwide.

How long does shipping take?

 

Estimated delivery times:

• United Kingdom: 2–5 business days
• Europe: 5–10 business days
• Rest of World: 7–14 business days

Delivery times may vary depending on your local postal service and customs processing. 

Are deliveries tracked?

Yes. All orders are shipped with tracked delivery. You will receive tracking details via email once your order is dispatched.

 

Will I have to pay customs or import fees?

 

International orders may be subject to customs duties or import taxes determined by your local authorities. These charges are the responsibility of the customer.

 

 

Returns & Exchanges

 

 

What is your return policy?

 

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

Do you offer exchanges?

If you require a different size, please contact us. Exchanges are subject to product availability.

 

What if I receive a damaged or incorrect item?

 

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.

Sizing & Fit

 

 

Are your shirts true to size?

 

Yes. Our garments are designed with a modern, true-to-size fit.

 

How do I choose the correct size?

 

A detailed size guide is available on each product page. If you prefer a more relaxed fit, we recommend sizing up.

 

Product Care

How should I wash my shirt?

For best results:

• Wash inside out at 30°C
• Do not bleach
• Tumble dry on low or air dry
• Do not iron directly over the printed design

Following these instructions will help preserve the quality and longevity of the garment.

 

 

Payments & Security

What payment methods do you accept?

 

We accept major credit and debit cards along with other secure payment options displayed at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways to ensure your information remains protected.